Healthcare at McKinley Health Center is a cooperative effort between the patient and the healthcare provider. The McKinley Health Center staff would like for patients to be aware of their rights as well as their responsibilities. 

Rights As A Healthcare Consumer

• The patient has the right to considerate and respectful care, regardless of gender, gender identity, race, sexual orientation, age, culture, disabilities, or religious beliefs. 
• The patient has the right to make informed choices about health products, health services and healthcare practitioners and has the right to change their provider. 
• To the degree that it is known, the patient has the right to receive complete and current information concerning their diagnosis, evaluation, treatment and prognosis from McKinley Health Center. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person. 
• The patient has the right to receive interpretation services. 
• The patient has the right to request a patient care chaperone. 
• The patient has the right to participate in decisions involving their healthcare, except when such participation is contraindicated for medical reasons. 
• The patient has the right to an appropriate assessment and effective management of pain. 
• The patient has the right to refuse treatment and to be informed of the medical consequences of that action. 
• The patient has the right to privacy at check-in, in evaluation and treatment areas and in relation to all aspects of the medical care provided. 
• The patient has a right to a copy of our Privacy Notice, which is posted on the McKinley Health Center website. 
• The patient has the right to expect that all communications and records pertaining to health care will be treated as confidential. Patients will be afforded the opportunity to approve or refuse the release of records, except when required by law. 
• The patient has the right to expect that, within its capacity and scope of services, McKinley Health Center will make all reasonable efforts to provide requested services. 
• The patient has the right to know what relationship McKinley has with other healthcare providers and facilities in regard to their own health care. 
• The patient has the right to know if McKinley is engaging in research about health care and the right to refuse participation in such research. 
• The patient has the right to expect reasonable continuity of healthcare. 
• The patient has the right to examine and receive an explanation of costs for treatment when applicable. 
• The patient has the right to have advance directives, as appropriate according to prevailing laws and regulations. 
• The patient has the right to register grievances/complaints regarding care, treatment or services with the health care provider and/or administration. 

Responsibilities As A Healthcare Consumer

• The patient has the responsibility to ask questions if they do not understand the explanation of the diagnosis, treatment, prognosis, or any instructions. 
• The patient has the responsibility to follow the agreed-upon treatment plan prescribed by their provider and participate in their care. 
• The patient has the responsibility for treating Health Center personnel and other patients and visitors in a respectful manner. 
• The patient has the responsibility to arrive as scheduled for appointments and to notify the Health Center in advance in case of canceled appointments. 
• The patient has the responsibility to carry health insurance as required by the University of Illinois, be familiar with policy coverage and accept personal and financial responsibility for any charges not covered by insurance. 
• The patient has the responsibility to give their healthcare provider complete and accurate information to the best of their ability about their health, medications taken, including over-the-counter products and dietary supplements, allergies, sensitivities and advance directives. 
• Provide a responsible adult to provide transportation home and to remain with them as directed by the provider or as indicated on discharge instructions. 

If you are a registered University of Illinois student and you have questions or concerns or need to make an appointment, please call: Dial-A-Nurse at 217-333-2700.