Pharmacy FAQ

What is the difference between the McKinley Health Center Fee and Insurance Coverage?

  • When you receive services from McKinley Health Center, you are receiving that benefit because you have paid a fee to the university. McKinley Pharmacy is NOT able to bill insurance. Your insurance gives you coverage outside of McKinley Health Center. However, we have designated copays similar to that of an insurance policy and often are less expensive than insurance copays. If you believe your insurance copay is less expensive, you may transfer your prescription to an outside pharmacy that is able to process insurance. However, if your insurance requires prescriptions to be written by in-network providers, orders written by McKinley providers may not be covered.
  • The Health Service Fee is assessed to your account by semester. Often during the summer session, students do not enroll in on-campus courses and thus are not required to pay the fee. If a student has refills on file at McKinley Pharmacy, they may purchase refills for a limited time at an extension price (a higher price) without having paid the Health Service Fee. Please refer to the McKinley Pharmacy Formulary for additional information.
  • More information on Student Insurance and the McKinley Health Service Fee.

How do I transfer a prescription?

Transferring a prescription FROM an outside pharmacy TO McKinley Pharmacy:

  • The pharmacy prefers that you use McKinley’s transfer page to transfer your prescription in. The transfer page is intended for transferring prescriptions to our pharmacy, not for transferring them out to another pharmacy. Go to the McKinley Pharmacy Refill/Transfer Application and fill out the prescription transfer form.
  • You may log back into the app to review the status of your request. It will state if your prescription is ready or if you are requesting a medication that has no refills, McKinley Pharmacy does not stock, or it has a charge.


  • Call the pharmacy to give us the name and phone number of the pharmacy where you last picked up your prescription and we’ll call them to transfer the prescription in.

Transferring a prescription FROM McKinley Pharmacy TO an outside pharmacy:

  • Contact an outside pharmacy where you want to pick up your medication and give them your name, birthdate, our pharmacy name & phone number (217-333-2710 ), and the name of the medication you want to be transferred. They’ll call our pharmacy to transfer the prescription.

How do I know if my prescription has refills, is ready for pick up, or has a cost?

  • Go to the McKinley Pharmacy Refill/Transfer Application or MyMcKinley. It will state if your prescription is ready or if you are requesting a medication that has no refills, McKinley Pharmacy does not stock or has a charge. The app is only accessible to students paying the Health Service Fee for the current semester. If you have not paid the fee you may call the pharmacy (217-333-2710) to inquire about the status of your prescription.
  • Many factors affect how long it takes your doctor to send us your prescription. Please allow at least 24 hours from the time you talked to your doctor before calling to check on your prescription unless it's an emergency.